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DANA deposit and withdrawal

DANA is one of the fastest payment methods on pg138. To deposit, log into your account, select DANA from the payment menu, enter your desired amount, and confirm. You are redirected to the DANA app where you authorize the transaction. Funds arrive in your pg138 account within subject to verification. Withdrawal works similarly — select DANA as your payout method, enter the amount, and confirm. The funds return to your DANA wallet within subject to verification. DANA supports deposits and withdrawals across a wide range, making it ideal for both small and larger transactions. No additional fees are charged by pg138 for DANA transfers. If a deposit does not arrive within subject to verification, check your DANA transaction history to confirm the payment was sent, then contact our support team with your reference number.

OVO and GoPay usage

OVO and GoPay are mobile wallets widely used across Indonesia. Both work similarly on pg138 — select your wallet during deposit, authorize the payment in the app, and funds arrive within subject to verification. For withdrawals, choose OVO or GoPay as your payout method and the balance is transferred back to your wallet. Both wallets require account verification (KYC) before large withdrawals. If your OVO or GoPay account is new or has low transaction history, pg138 may request additional verification documents. This is a standard security measure. Processing times are typically subject to verification for both methods. GoPay is integrated with the Gojek ecosystem, so you can also use GoPay points for deposits if your account balance is linked. OVO offers similar flexibility with OVO Points. Contact support if you encounter any issues linking your wallet to pg138.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure way to deposit and withdraw on pg138. When you select a bank VA during deposit, we generate a unique account number for your transaction. Transfer the deposit amount to that VA number using your bank's mobile app or ATM. The funds arrive in your pg138 account within subject to verification, depending on your bank's processing speed. BCA typically processes within subject to verification, while Mandiri, BRI, and BNI may take subject to verification. For withdrawals, we transfer your balance back to the bank account you used for deposit. Withdrawals are subject to verification and typically complete within 24–48 hours. Bank VAs are ideal for larger transactions and offer strong security. Keep your VA number confidential and do not share it with others. If a deposit does not credit after subject to verification, contact your bank to confirm the transfer was successful, then reach out to pg138 support with your bank receipt.

Fees, limits and verification

pg138 does not charge deposit or withdrawal fees — all costs are transparent. account preferences vary by payment method: mobile wallets (DANA, OVO, GoPay, ShopeePay) typically support deposits up to a certain daily limit, while bank VAs support higher amounts. Withdrawal limits depend on your account verification level. New accounts with basic verification can withdraw up to a standard amount per day. After completing full KYC verification (ID and proof of address), withdrawal limits increase. We may request additional verification for unusually large transactions as part of our anti-fraud procedures. Verification documents are reviewed within subject to verification during business hours. Keep your documents clear and legible — blurry or incomplete uploads may be rejected. Once verified, your account remains verified for future transactions. You can update your account details anytime in the Account Settings section.

Resolving a stalled transaction

If a deposit does not arrive within the expected window, first check your payment method's transaction history to confirm the payment was sent. If the payment shows as successful on your wallet or bank side but has not credited to pg138, contact our support team immediately with your transaction reference number, payment method, and amount. We investigate stalled deposits and typically resolve them within 2–4 hours. For withdrawals under review, check your account dashboard for any pending verification requests. If we need additional information, we send a notification to your registered email. Respond promptly to speed up the process. Withdrawals are typically reviewed within 24 hours; larger amounts may take longer. If a withdrawal is delayed beyond 48 hours without explanation, open a support ticket with your withdrawal reference number. Our team will investigate and provide an update. Always keep your contact information current so we can reach you if we need clarification on a transaction.