pg138Terms of Use

When you open an account on pg138, you agree to our terms of use. These terms set out the rules that govern your relationship with us — how we handle your account, what we expect from you, and what you can expect from our platform. We've written them to be clear and fair, not to hide behind legal jargon. This page explains the key points in plain language.

Our terms cover account eligibility, deposit and withdrawal mechanics, bonus conditions, dispute resolution, and our jurisdiction notice. They apply to everyone who accesses pg138, regardless of whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang. By using our platform, you confirm that you've read and understood these terms and agree to be bound by them.

If anything in our terms is unclear, our support team can walk you through it. We're here to help you understand your rights and obligations on pg138.

Account Opening & Eligibility on pg138

To open an account on pg138, you must be at least 18 years old and legally permitted to use our platform in your jurisdiction. We ask for your email address, phone number, and identity verification documents — a government-issued ID, proof of address, and a selfie. This process protects both you and us. We do not open accounts for minors, and we do not knowingly serve jurisdictions where online wagering is prohibited.

Your account is personal and non-transferable. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorised access, contact our support team immediately. We will help you secure your account and review any suspicious transactions.

We reserve the right to suspend or close your account if we believe you have violated our terms, engaged in fraud, or used our platform in a way that breaches local law. If we close your account, we will return any remaining balance to your original payment method, subject to any outstanding obligations.

Deposits and Withdrawals on pg138

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately upon confirmation. Your balance is then available for selections, games, and other activities on our platform.

Withdrawals return your funds to your original payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. Bank transfers return to the same account. We process withdrawal requests during standard business hours. Most complete within one to two business days, depending on your bank's schedule. During holidays like Idul Fitri or Idul Adha, processing may take longer as financial institutions operate on reduced schedules.

We do not charge withdrawal fees, but your bank may. We also do not guarantee subject to verification — processing times depend on your bank and payment method. If a withdrawal is delayed longer than expected, contact our support team with your transaction ID and we will investigate.

Bonus Terms on pg138

When you join pg138, you may receive a welcome bonus on your first deposit. The exact structure varies by promotion period, but the principle is consistent: we credit bonus funds to your account subject to terms and conditions. Bonus credit is not the same as cash balance — it must be played through according to our rules before you can withdraw it.

Our weekly cashback is calculated every Sunday based on your net activity from the previous week. Your tier determines your cashback rate. Cashback is paid as bonus credit subject to standard withdrawal terms. Referral bonuses apply when you invite friends to pg138 — both you and your friend receive credit once they open an account and meet eligibility requirements.

All bonuses are subject to our terms. We reserve the right to modify bonus structures, cancel bonuses if we detect abuse, or withhold bonuses if we believe terms have been violated. Bonus terms are displayed in your account before you claim any offer.

We at pg138 believe transparency matters more than complexity. Our terms exist to protect both you and our platform, not to trap you.

Dispute Resolution & Jurisdiction Notice

If you believe an error has occurred on your account — a selection result that seems incorrect, a deposit that didn't credit, or a withdrawal that was delayed — contact our support team. Provide your transaction ID, the date, and a description of the issue. We will investigate and respond within standard business hours. Most disputes are resolved within one to two business days.

Our support team operates in English and is available during standard business hours. We respond to live chat inquiries, emails, and phone calls. If you're not satisfied with our initial response, you can escalate your case to our management team for further review.

Your Rights on pg138

You have the right to access your account information, transaction history, and all records related to your account. You can request this information through your account dashboard or by contacting support. You also have the right to close your account at any time. When you close your account, we will return any remaining balance to your original payment method.

We keep your personal data protected through industry-standard encryption and security practices. We do not sell your data to third parties. Our privacy policy details exactly how we collect, use, and protect your information. You can request a copy of your data or ask us to delete it, subject to legal and regulatory requirements.

Jurisdiction & Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access pg138 from a jurisdiction where it is prohibited, you do so at your own risk and we are not liable for any consequences.

pg138 operates under the laws of our registered jurisdiction. Any disputes arising from your use of our platform are subject to those laws. We encourage you to resolve disputes through our support team first. If you wish to pursue legal action, you may do so in the courts of our registered jurisdiction.

1. Account responsibility

   You are responsible for all activity on your account and for keeping your password confidential.

2. Compliance with law

   You confirm that you are legally permitted to use pg138 in your jurisdiction and that your use complies with local law.

3. No guarantee of service

   While we work to keep pg138 available and reliable, we do not guarantee uninterrupted service or error-free operation.

4. Limitation of liability

   We are not liable for indirect or consequential losses arising from your use of pg138, except where prohibited by law.

These terms may be updated from time to time. We will notify you of material changes by email or through your account dashboard. Your continued use of pg138 after changes are posted constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account.

If you have questions about our terms, contact our support team. We're here to clarify any point and help you understand your rights and obligations on pg138.