pg138 Casino & Sportsbook Data Care
This page describes what we collect when you use pg138 and how we keep that data protected. We at pg138 are committed to transparent data handling — we explain our practices plainly, without legal jargon hiding the details that matter to you.
When you create an account with us, deposit funds, place bets on Liga 1 or Piala AFF matches, play our live-dealer tables, or contact our support team, we collect information necessary to verify your identity, process your payments, and deliver our service. We do not sell your data, and we do not share it with third parties except where required by law or essential to operate your account — for example, payment processors handling your DANA or e-wallet transactions.
Our services are available only where applicable local law permits. Your jurisdiction determines what data protections apply; we comply with those standards. If you are outside a supported region, you should not use pg138, and we will not retain data from access attempts outside our service area.
What we collect on pg138
We collect your email address, full name, date of birth, phone number, and address during account registration. These details form your pg138 profile and allow us to verify you comply with our age and identity requirements. We also ask for government-issued photo identification — a passport, national ID, or driver's license — to confirm you are who you say you are.
When you deposit or withdraw, we record the amount, method, timestamp, and any fees applied. If you use DANA, e-wallet, or a bank account linked through mobile banking, we receive confirmation from the payment processor that the transaction succeeded. We store transaction history so you can review your account activity, and we keep records for the periods required by Indonesian financial regulations.
Our pg138 platform logs your activity — which games you played, which football matches you viewed on Liga 1 or Piala Indonesia, how long you were active, and from which device or IP address you connected. We use this to detect fraud, prevent unauthorized access, and understand how our service is used. We do not sell these logs; they serve our internal security and improvement only.
If you contact our support team via email, chat, or phone, we keep a record of that conversation. This helps us resolve issues faster if you reach out again, and it allows us to train our team. Support records are retained for a period sufficient to answer follow-up questions, then deleted.
How we use your data on pg138
We use your data first and foremost to run your account. Your identity information confirms you are eligible to use pg138; your payment details let us credit and withdraw funds; your activity logs help us spot suspicious behavior and lock accounts if we detect unauthorized use. None of this is optional — without it, we cannot operate.
We also analyze usage patterns to improve pg138 — for instance, which football tournaments draw the most interest, or whether our live-dealer table software runs smoothly across different devices. We never tie this analysis to your name; we aggregate the data so no individual is identifiable. This helps us decide where to invest in new games, better streams, and faster servers.
We do not use your data to market you outside pg138 unless you consent. If you tick the "opt-in" box during registration, we may send you updates about new slots like Sweet Bonanza, special promotions around Idul Fitri, or esports tournaments like Mobile Legends. You can unsubscribe from these emails at any time by clicking the link in the message.
Third-party processors on pg138
We work with payment processors — companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions on our behalf. These processors see your payment details only; they do not see your betting history or personal profile. They are bound by contracts to protect your data and use it only to process your transaction.
We also use cloud servers located outside Indonesia to store account data and game records. Our servers may sit outside your jurisdiction, but we encrypt data in transit and at rest using industry-standard encryption. If your local law requires data residency — that data stay within your country — you should contact us before creating an account.
Our live-dealer studios use video streaming partners to broadcast blackjack, roulette, and Dragon Tiger games. These partners see the video stream but not your personal details; they deliver the feed to your pg138 account. Our support team may access your account to help resolve technical issues, but only with logs of what they did and only when you ask or we detect fraud.
How we protect your data on pg138
We use TLS encryption for all connections — this is the same security your bank uses. Your password is hashed and salted, never stored in plain text. We limit staff access to your personal data and audit those accesses regularly. We conduct annual security reviews and apply patches to our systems as vulnerabilities are discovered.
If we suffer a data breach, we will notify you and relevant authorities within the timeframes required by law. We maintain cyber insurance and incident response procedures, though we work hard every day to prevent breaches in the first place.
Cookies and tracking on pg138
We use cookies to keep you logged into pg138 and to remember your preferences — for example, your preferred display language or your favorite sport category. These are essential cookies; the site does not function without them. We also use analytics cookies to measure traffic and performance, and we do not collect personally identifying data through analytics.
Third-party cookies from our payment and streaming partners may also be set when you interact with those services. You can control cookies through your browser settings, but disabling essential cookies will log you out and may break the pg138 experience.
Contact us about your data
If you have questions about how we handle your data, want to exercise your rights, or suspect a breach, reach our support team. We aim to respond to data requests within 30 days. You can contact us through the support channels listed on our FAQ pageor visit the About us section for additional contact options.
We review this policy annually and update it when our practices change. The most recent version is always available here. By using pg138, you consent to data collection and use as described on this page.